Privacy Policy

1. Introduction

Al-Rafayee Foundation for Home Services ("we," "our," or "us") operates the Al-Rafayee Home Services mobile application and associated website (collectively, the "Service"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have in relation to your data. By using our Service, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

2.2 Information Collected Automatically

3. How We Use Your Information

• Provide the Service: Process bookings, match you with service providers, and facilitate payments.
• Account Management: Create and maintain your account, authenticate your identity, and process OTP verification.
• Communication: Send booking confirmations, status updates, and support messages via push notification, SMS, or email.
• Location Services: Determine your service zone, display nearby providers, and enable address-based booking.
• Payments: Process transactions and maintain a record of your wallet balance, loyalty points, and transaction history.
• Safety & Trust: Verify provider identities and manage ratings and reviews to maintain platform quality.
• Personalisation: Show relevant services and promotions based on your history and preferences.
• Legal Compliance: Comply with applicable laws, regulations, and court orders.
• Improvement: Analyse usage patterns to improve app performance and user experience.

4. Third-Party Services

We integrate with the following third-party services. Each has its own privacy policy governing its data practices.

We do not sell your personal data to any third party. Data shared with the above services is limited to what is necessary to provide the specific functionality.

5. Data Storage & Security

Your data is stored on secure servers hosted under the domain alrafayah2026.alrafayah.com. We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.

Certain data (preferences, search history, cached responses) is also stored locally on your device using encrypted local storage.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time (see Section 8). We may retain certain data for a longer period where required by law or for legitimate business purposes such as resolving disputes or preventing fraud.

7. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: Your name, contact information, booking address, and job details are shared with the service provider assigned to your booking in order to fulfil the service.
• Payment Processors: Payment details are shared with our payment gateway partners to process transactions. We do not store full card numbers.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, which will be bound by this Privacy Policy.
• Aggregated / Anonymised Data: We may share anonymised, aggregated statistics that cannot identify you personally for research or business analysis purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection / Restriction: Object to or request restriction of certain processing activities.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, contact us at softwarepiece1@gmail.com. We will respond within 30 days.

9. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Cookies & Tracking

The web version of our Service uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve your browsing experience. You can control cookie settings through your browser. Refusing certain cookies may limit some functionality of the website.

The mobile app does not use browser cookies but uses equivalent local storage mechanisms (shared preferences and local database) for the same purposes.

11. Push Notifications

We send push notifications to inform you about booking updates, promotions, and messages. You can manage notification permissions at any time through your device settings. Disabling notifications will not affect your ability to use the Service but you may miss important booking updates.

12. International Data Transfers

Your data is primarily processed and stored within the region where our servers operate. When data is transferred to third-party services (such as Google or Facebook) it may be processed in countries outside your own. We ensure such transfers comply with applicable data protection laws through appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via the app or by email. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: